- Custom Nail Designs
- Custom Nail Sizes
CUSTOM ORDERS
Please note that custom orders are non-refundable or exchangeable. This includes but is not limited to:
SHIPPING & RETURNS
If you are unhappy with your purchase, please get in contact to arrange a return. If you have purchased additional shipping, please note this will not be refunded.
You have 14 days from when the order arrives to contact and arrange delivery to receive a refund. As soon as I have your refund, I will return the money to your chosen payment provider, please note this could take 3 - 5 working days to appear in your bank.
You are liable for returning any unwanted goods otherwise I cannot refund the amount to you.
Please get in contact before arranging a return so I can give you the returns address.
I do not offer exchanges, cancellations accepted within 24 hours of placing the order.
Please note, any custom orders are non-refundable or exchangeable.
Shipment processing times
All Orders are processed within 5-7 business days.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, please contact me via email.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
● Shipping method: Royal Mail 2nd Class
Shipment cost: Free over £10 / 99p under £9.99
Estimated delivery time: 3-4 business days
● Shipping method: Royal Mail 1st Class
Shipment cost: £1.99
Estimated delivery time: 2 business days
● Shipping method: Royal Mail Tracked 24
Shipment cost: £3.50
Estimated delivery time: 1-2 business days (Next Day Normally)
● Shipping method: International Tracked
Shipment cost: £12.50
Estimated delivery time: 7 -10 business days
Delivery delays can occasionally occur.
PRIVACY POLICY
The type of personal information we collect:
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Email Addresses
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You have signed up for an email newsletter
You have completed a contact us form
You have completed a purchase
We also receive personal information indirectly, from the following sources in the following scenarios:
Google Analytics to measure user behaviours on our website
We use the information that you have given us in order to to measure user behaviours on our website.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@lunarfalsenails.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored within Shopify.
We keep your name, email address and shipping details for up to 5 years. We will then dispose your information by removing it from our database.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@lunarfalsenails.com if you wish to make a request.